In an effort to accommodate all of our patients and optimize appointment availability, it is the policy of Mount Kisco Medical Group that all scheduled appointments require a 24 hour cancellation notice.
Please be advised, in the event that you are unable to keep your appointment and do not provide the proper cancellation notice, a $25.00 fee will be charged for office visits/consultations and a $100.00 fee for scheduled procedures.
Please note, no fee will be charged for missed appointments due to inclement weather.
If you have any questions, please do not hesitate to call our Patient Assistance Department at 914-242-1388.
At the Group, we are sensitive to our patients'' needs by not requiring cash at the time of service for most visits (other than co-payments). We can carry out our commitment to provide the highest quality of medical care necessary only when there is a mutual understanding of each others'' expectations. Our requirements for maintaining your account in good standing are:
- All charges are due and payable within 30 days of receipt of your statement.
- If you do not have insurance, or if you are on a payment schedule for a previously unpaid balance, we may ask you to prepay for current services.
- Regardless of your insurance coverage, you are responsible for the timely resolution of your account balance. If your claims are delayed, please stay in contact with us and your insurance company to expedite processing.
When you send in a payment by personal check, please include the top portion of your billing statement. This helps us process your payment faster. We will charge a $20.00 processing fee if the bank returns your check. For your added convenience, we accept VISA, MasterCard, American Express, Discover and your bank debit card. We now accept payment online; we encourage our patients to go through our online patient portal at MKMG.com.
If you have any questions about your statements, please e-mail our Billing Representative at firstname.lastname@example.org, or call 914-242-1388.
We understand there are circumstances that may warrant an extended payment plan. To avoid any misunderstandings, we invite early discussion of financial problems. We have payment plans available that require additional financial information. A mutually acceptable resolution to the payment of an account means we will be able to meet your ongoing health care requests and needs.
Statements are sent to you on a monthly basis. Your initial statement will be itemized and may include a health insurance claim form. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.
If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full. If we are participating providers under your health plan, you will only receive a statement from us for noncovered services once your plan has processed your claim.
If you think your bill is wrong, or if you need more information about a transaction, write to us within 60 days. We have an obligation and a desire to respond to your inquiry as rapidly as possible. We will correct any error and resubmit your billing, if necessary.
NOTE: MKMG fees are based upon the types of services provided and are competitive for this area. Our fees are public information and, when requested, we will supply you with a range of fees for particular services such as office visits, lab, xray or an estimate of charges for surgical procedures. Please keep in mind that your physician may order additional tests, which will increase your cost.