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This provides answers to some of our most common patient questions. Remember that our staff is always here to help. If you need more information, please refer to Telephone Directory for the department or office you need. Or call our patient service representatives at 914-241-1050 or 914-244-MKMG for assistance. How do I select a physician at Mount Kisco Medical Group? We recommend that all patients select a Primary Care Physician (PCP) at Mount Kisco Medical Group. PCPs include internists, pediatricians and obstetricians / gynecologists. Your PCP is generally the first person you see for a regular physical exam or for a health problem. He or she will become familiar with your medical history, and will help you maintain health and wellness. He or she will also coordinate care with other physicians as needed. At Mount Kisco Medical Group, there are a number of primary care physicians to choose from. Ideally, you should take time to choose a primary care physician that is most compatible with you. To get started, please go to our Physician Directory. If you would like more information, just call our Physician Referral Services: Internal Medicine: 914-242-1592 If you are a member of a managed care plan, please call them to let them know whom you have selected as your PCP. Which health plans are accepted at Mount Kisco Medical Group? We provide care for patients with traditional health insurance, managed care plans, Medicare and for patients who pay out of their own pocket. You may find out the different plans with which our physicians participate by calling MKMG's Billing Department at 914-242-1388 or by visiting our Insurances page. How will I be billed? Managed care co-payments and payments for non-covered services are expected when services are provided unless other arrangements have been made. If you are to be billed, you will receive a monthly billing statement that lists all charges incurred since your last statement. Payments received from you or your insurance company and any balance due will be indicated. We accept Visa, MasterCard and American Express. If you wish, we can submit charges directly to your primary insurance company. If you have a managed care plan, you will only receive a statement if you have an outstanding co-payment or if you have received services not covered by your plan. If you have any questions about your statements, please e-mail our Billing Representative at billinginquiry@mkmg.com, or call 914-242-1388. Is Mount Kisco Medical Group a participating Medicare provider? Yes. If you have questions regarding Medicare coverage of treatments and services, How do I schedule an appointment? For non-urgent medical needs, you may now schedule an appointment on-line using our Appointment Request Form. Or, you may call your physician’s office for an appointment (please refer to telephone numbers listed on our Telephone Directory page). When you call, please inform us of the name of your health insurance plan, and any changes that have taken place since your last visit. It is helpful to have your insurance card and a calendar handy when making your appointment. When you come for your appointment, please make sure you have your current insurance card. It is also helpful if you bring a list of all prescription or over-the-counter medications you are taking and any allergies that you have. If you must cancel an appointment, please let us know 24 hours in advance so we may give that time to another patient. How are my medical records kept? We establish one medical record for our patients that includes all pertinent details about your care including records and results of tests. This record is available to all Mount Kisco Medical Group physicians at all times, resulting in greater continuity in your care. All medical records are completely confidential and are not used outside of our Group without your permission. When is the best time to reach my physician for questions? Most physicians have regularly scheduled periods in which they return patient calls. When you see your physician, ask about the best time to call. Or you may ask the nurses in your physician’s department. Will I get to see my primary care physician at every visit? It is important that there is continuity in your care and that your primary care physician gets to know you well. You will almost always meet with your primary care physician. If for some reason you primary care physician is not available, another MKMG physician in the same department will see you. What if I am not feeling well and need to see a physician immediately? Unless it is a "911" emergency, please call 914-241-1050 24 hours a day and ask for your physician. What should I do in an emergency? Please visit our In An Emergency page for details. What if I want to see a specialist? If you have traditional insurance, you may make an appointment directly with a specialist. However, it is always a good idea to consult your Primary Care Physician (internist, pediatrician, obstetrician / gynecologist) first. HMO or managed care insurance plans generally require you to consult your Primary Care Physician to obtain a referral before seeing a specialist. Where do I direct complaints or suggestions? Please contact the following individuals with your questions or suggestions:
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